Shipping policy

Shipping Policy

Thank you for shopping at Lotaymart. We are committed to delivering your order accurately and in good condition.

Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates

Canada: Free shipping on all orders.

United States: Free shipping on all orders.

Rest of World: A flat rate of $20 CAD applies. Delivery typically takes 10–20 business days depending on the destination.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email with your tracking number once your order has shipped. Tracking information may take 24–48 hours to update.

Customs, Duties & Taxes

Lotaymart is not responsible for any customs duties, taxes, or fees that may apply to international orders. These charges are the responsibility of the customer and are determined by your local customs authority.

Delays

We are not responsible for delays caused by customs, weather, or other circumstances beyond our control.

Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, please contact us at the information below so we can assist you.

Contact Us

If you have any questions about your shipment, please contact us through our store's contact page.