FAQ

Frequently Asked Questions

Orders

How do I place an order?
Simply browse our store, add your favourite items to your cart, and proceed to checkout. We accept all major credit cards and payment methods at checkout.

Can I change or cancel my order after placing it?
Orders are processed quickly. If you need to make a change, please contact us at hard04810@gmail.com as soon as possible and we'll do our best to help.

Shipping

Where do you ship?
We ship to Canada and the United States.

How long does delivery take?
Canada: 5–10 business days. United States: 7–14 business days. Orders are processed within 1–3 business days.

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number.

Returns & Refunds

What is your return policy?
Please refer to our Return and Refund Policy for full details.

My item arrived damaged. What do I do?
We're sorry to hear that! Please email us at hard04810@gmail.com with your order number and a photo of the damage, and we'll make it right.

Products

Are your products covered by a warranty?
Product warranty varies by item. Please contact us for details on a specific product.

Do you restock sold-out items?
Yes, we restock popular items regularly. You can contact us to find out when a specific item will be back in stock.

Still have questions?

Don't see your answer here? Reach out to us at hard04810@gmail.com and we'll get back to you within 24–48 hours.